Request deletion of your account or personal data
Use this page to submit a request to delete your AI-Certificates or AI Certify Field account and associated personal data.
Last updated: 2 May 2026
How to request deletion
- 1
Send us a request using the contact page.
- 2
Include the email address associated with the account.
- 3
Tell us whether you want the full account deleted or only specific data removed.
- 4
We may ask for additional information to verify the request and protect your account.
What happens next
Once we verify the request, we will delete or anonymise personal data where possible and confirm completion by email. If some data must be retained, we will explain why and limit access to it.
Scope
What is deleted and what may be kept
Deletion is handled carefully so compliance records are not lost while personal data is removed.
What may be deleted
- Account profile data
- Login access and session data
- Support messages tied to the account
- User-uploaded files that are not required to be retained
What may be retained
- Records we must keep for legal, tax, or compliance reasons
- Backups that are overwritten in the normal course of operations
- Fraud prevention or security logs where required
Need help?
If you have questions about data deletion, account closure, or privacy rights, please review our privacy policy or support page.
Want to keep your records instead?
You can export certificates and reports before closing an account, or talk to us about a plan that fits your team.