Support for AI-Certificates and AI Certify Field
Use this page to find help with the web platform, mobile app, billing, privacy, and account deletion requests.
Last updated: 2 May 2026
Contact support
For help with login issues, subscription questions, missing data, or app behaviour, please use our contact page.
Open contact formCommon issues
- Camera or location permissions not granted on device
- Sign-in or password reset issues
- Sync delays for reports, templates, or certificates
- Questions about subscriptions or billing
- Requests to delete an account or personal data
Self-service
Resources you can use right away
Most account, privacy, and data questions are answered in these pages.
Response expectations
We aim to respond to support requests within a reasonable time frame during normal business hours. If your message concerns account access, billing, or data deletion, please include the email address used on the account and enough detail for us to locate the request safely.
Mobile permissions
Field capture needs camera access, and site context features may ask for location. You can grant or revoke these permissions at any time in your device settings — the web dashboard continues to work without them.
Still stuck on something?
Send us the details and we will help you get the workflow moving again.