Support

Support for AI-Certificates and AI Certify Field

Use this page to find help with the web platform, mobile app, billing, privacy, and account deletion requests.

Last updated: 2 May 2026

Contact support

For help with login issues, subscription questions, missing data, or app behaviour, please use our contact page.

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Common issues

• Camera or location permissions not granted on device
• Sign-in or password reset issues
• Sync delays for reports, templates, or certificates
• Questions about subscriptions or billing
• Requests to delete an account or personal data

Self-service resources

Privacy policy

Learn what data we collect, how we use it, and how to request deletion.

Terms and conditions

Read the rules for using the service, subscriptions, and acceptable use.

Delete your account

Follow the steps to request account or data deletion.

Response expectations

We aim to respond to support requests within a reasonable time frame during normal business hours. If your message concerns account access, billing, or data deletion, please include the email address used on the account and enough detail for us to locate the request safely.